Understanding Your Internet Access Service

Important Information About Your Internet Service

We are committed to providing our Internet services as an open platform for innovation, investment, job creation, economic growth, competition, and free expression.
We do not block any lawful content, applications, services, or your use of non-harmful devices, or discriminate in transmitting lawful network traffic except as
reasonably necessary to manage our network effectively for the benefit of our customers as described below. The purpose of this disclosure is to make available
information regarding our network management practices and the performance and commercial terms of our broadband Internet access services to enable you to make
informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission.

Resolving Complaints and Questions

If you have any questions or concerns about your Internet services, please contact us at 1-888-222-0077.

Service Options and Performance

The speeds and prices of our Internet services are described at www.adamscable.com/internet.html. Please note that these services are described as offering
“up to” certain speeds. While we engineer our network to achieve the speeds for each of the service tiers we offer, we cannot guarantee that customers will always
experience those speeds. Speeds can vary depending on variables including the following:

• Performance of a customer’s computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the
  presence of any adware or viruses.

• Type of connection between a customer’s computer and modem. For example, wireless connections may be slower than direct connections into a router or modem.
  Wireless connections also may be subject to greater fluctuations, interference and congestion.

• The distance packets travel (round trip time of packets) between a customer’s computer and its final destination on the Internet, including the number and quality
  of the networks of various operators in the transmission path. A customer’s connection may traverse the networks of multiple providers before reaching its
  destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.

• Congestion. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or
  destination does not have sufficient capacity to serve all of the visitors efficiently. Congestion can also occur when our customers served by the same
  facilities simultaneously request high volumes of data, such as peak usage hours during the evening.

• Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which a visitor can
  download from their site. Those limitations will carry through to a customer's connection.

• The performance of the cable modem you have installed. Modem performance may degrade over time, and certain modems are not capable of handling higher
  speeds.

Customers may test service speeds using commercial speed tests available online, such as www.broadband.gov/qualitytest/about. However, commercial speed tests
may not measure certain “overhead” associated with transmission which includes packets that provide routing information.

All speed tests have biases and flaws, and should be considered only as informational and not a reflection of actual performance. While we do not believe
these third party tests reliably measure the speed of your service, if you are consistently testing substantially below your package speed, please contact us for
assistance.

The following chart represents the results of speed tests conducted on November 18th 2011 at 7PM EST at speedtest.net using the Clifton, NJ server.

Network Management

Adams Cable monitors and limits excessive customer connections to its outgoing mail servers. Excessive connections to an outgoing mail server generally indicate a
compromised computer. Adams Cable also blocks outgoing TCP port 25 on all dynamic residential customer connections to reduce the spread of SPAM and malicious
e-mail.

At this time, we do not employ congestion management such as reducing speeds available to heavy users; instead, we monitor utilization and attempt to
deploy network upgrades with the goal of avoiding congestion. However, Adams Cable does reserve the right to monitor individual customer bandwidth usage and limit
disruptive usage inconsistent with our Broadband Acceptable Usage Policy, available at www.adamscable.com/digital/pdf/Adams_Broadband_AUP.pdf

Adams Digital Phone traffic will be prioritized on interfaces it shares with other broadband traffic to ensure voice quality and phone functionality. Your use of
our Digital Phone services does not materially affect your Internet performance. If we deliver other Internet Protocol based services or any specialized or managed
services in the future that would likely affect your Internet services, we will provide additional information as appropriate.

Except as specifically described above, at this time we do not target specific types of traffic based on their technology or their provider, modify protocol
fields in ways not prescribed by the protocol standard, inhibit or favor certain applications or classes of applications, or block or manage any specific protocols
or protocol ports.

Commercial Terms of Service and Privacy Policies

Your service is subject to our terms of service, which are delivered upon installation and our AUP referenced above. At this time, there are no limits other than
the speed of service regarding the quantity of data that you transmit or receive, no additional charges that apply based on usage, and no penalties for early
termination.

We do not provide any information about customers’ usage to any third party, or engage in deep packet inspection or any other inspection of content
or usage data for non-network purposes, except to the extent required by applicable law. We do store, indefinitely, monthly customer bandwidth usage numbers in the
form of number of gigabytes downloaded and uploaded per month, per customer.

Equipment

You may use the modem provided by us or obtain a compatible modem from a third party. Adams Cable cannot guarantee the compatibility or performance of a modem
purchased from a third party with our services, however, any DOCSIS 1.1 or 2.0 compatible modem is likely to function at our 1Mbps and 5Mbps speeds. We restrict our
10Mbps service to a more limited list of devices we have tested and verified at that speed. Contact us for a current list of these cable modems.

Adams Cable prohibits the operation of mail servers on its dynamic residential customer connections. Customers wishing to operate a mail server may do so using
our static ip address service for an additional fee.